Guidelines on "How to register a complaint?":
- First, you need to register yourself with a valid Consumer No. in the "Consumer Details" form
- Once successfully done, you will be navigated to the "Problem Details" form wherein you will register the complaint:
- The "Complaint Id" field is auto generated and will be used for any future references.
- You then need to put the "Problem Category" which can be one of the following:
- Supply Off complaints
- Power Thefts
- Other complaints and suggestions
- Grievance Redressal
- The "Problem Type" dropdown will depend on the category chosen and will be populated accordingly.
- There is a "Description" field for most complaint types. It is free text and the complaint lodger is expected to fill up a valid description here
- For "Supply Off complaints", the user needs to fill in fields like "Lamp Post No.", 'Meter No." and "Supply Type".
- For "Power Thefts", there are relevant fields like "Time" and "Police Station".
- In "Other complaints and suggestions" category, the user is free to give any suggestions that he feels might improve the effictiveness of this complaint registration portal
- In "Grievance Redressal" category, consumer needs to select the location "Area". Baed on the area, email will be sent to the concerned Deputy Managers.
- After successfully lodging a complain, a mail will be shot to the authorities giving the details of the complaint.
